Privacy Policy

1. Information we collect

To provide optimal service, we collect different types of personal information. This may include:

a) Contact information

• First and last name
• E-mail address
• Telephone number
• Mailing address (if required)

b) Payment information

• Credit/debit card data (processed securely through third party platforms to ensure confidentiality and security of the transaction).
• Payment and billing information.

c) Identifying information

• Passport or ID number (when required for reservations or travel arrangements).
• Date of birth.

d) Information on preferences and travel habits

• Destinations of interest.
• Estimated travel dates.
• Additional services required (such as private guides, special transportation, among others).
• Food preferences, accessibility or other special requirements.

e) Information on navigation and use of the website

• IP address of the device used to access our website.
• Browser type and operating system.
• Pages visited and time spent on the site.
• Data collected through cookies and web analytics tools.

2. How do we use the information?

The information collected allows us to improve our services and ensure a personalized experience for each user. Specifically, we use the information to:

• Process reservations and payments for our tours and experiences.
• Provide personalized customer service and assistance before, during and after the trip.
• Send confirmations and notifications about itineraries, tour changes or important updates.
• Improve the user experience on our website by optimizing content and navigation.
• Send promotions, offers and relevant content, only if the user has given consent.
• Comply with legal and regulatory requirements, when necessary.

3. Protection of information

At Qatawi Tours Peru, we implement security measures to protect personal information against unauthorized access, loss, misuse or disclosure. Some of these measures include:

• Use of encryption in payment transactions to ensure financial security.
• Restricted access to personal information to authorized employees only.
• Continuous monitoring of our systems to detect and prevent possible threats.

While we take precautions to protect information, no method of transmission over the Internet or electronic storage is completely secure.

Therefore, we recommend that users also take precautions when sharing their data online.